Effective Date: 1st May 2025
Last Updated: 2nd June 2025

Welcome to Feedback Centre by Healthwatch Wirral (“we”, “us”, or “our”). By accessing or using our website (the “Site”), you agree to comply with and be bound by these Terms of Use. If you do not agree with any part of these terms, you must not use the Site.

1. Purpose of the Site

This Site collects and presents summaries of user-submitted reviews relating to health and care services. These summaries may be generated in part using automated technologies, including third-party artificial intelligence (AI) tools.

2. User-Submitted Content

By submitting content to the Site (such as a review), you agree to the following:

  • Do not include personal information: You must not submit any personal or identifiable information, including (but not limited to) names, email addresses, telephone numbers, or information relating to your own or anyone else’s health.
  • Anonymity is essential: All content should be submitted in a fully anonymous manner.

Important: While we ask users not to submit personal data, we cannot guarantee that content will be entirely free from such information. If you choose to include any personal information, you do so at your own risk.

3. Use of AI Summarisation

We use third-party AI tools (including services provided by OpenAI) to help summarise user-submitted content. Although we take steps to remove identifiable data prior to processing, we accept no liability for the presence or accidental disclosure of any personal data included in breach of these Terms.

4. Your Responsibilities as a User

By using the Site, you agree:

  • To submit only fair, respectful, and relevant content.
  • Not to submit any unlawful, offensive, defamatory, misleading, or inappropriate material.
  • Not to impersonate others or misrepresent your identity or connection to any organisation or service.

You are entirely responsible for the content you provide.

5. Limitation of Liability

The Site is provided “as is” and “as available”. To the fullest extent permitted by law, we exclude all liability for:

  • Any consequences resulting from personal information submitted by you, contrary to our guidance;
  • Any misrepresentation, misinterpretation, or unintended result arising from automated summaries;
  • Any data breaches or unauthorised disclosures where caused by a user submitting personal information.

We are not responsible for loss, damage, or harm caused by use of the Site or reliance on its content.

6. Content Moderation and Removal

We reserve the right, at our sole discretion, to:

  • Edit, remove, or refuse any user-submitted content; and/or
  • Suspend or block access to any user who violates these Terms.

7. Intellectual Property

All content, summaries, branding, and design on this Site are owned by or licensed to us. You must not copy, reproduce, distribute, or adapt any part of the Site without prior written permission.

8. Privacy Policy

Please refer to our Privacy Policy to understand how we collect, process, store, and protect data. Your use of the Site is also subject to the terms outlined in our Privacy Policy.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from your use of the Site will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may amend these Terms from time to time. Continued use of the Site following any changes constitutes your acceptance of the updated Terms.

11. Contact Information

If you have any questions or concerns about these Terms, please contact us at:
Email: [email protected]